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Scheduled Tours - Frequently Asked Questions

How do I reserve seats?

You can reserve a seat online at A payment for the full amount or a deposit is required to reserve seats, see specific Tour details for more information.

Are children permitted on AAD tours?

All our Tours are family friendly and we welcome children 2 years and older. All passengers, including children, must reserve a seat. Children age 16 and under must be always accompanied by an adult.

Do you offer payment plans?

We offer payment plans directly through our online booking, for Tours $500 or more per person. When using payment plans, you will receive a confirmation email at the time of reservation; however, your ticket will not be available until full payment has been made. Deadline for the final payment varies per Tour, see specific Tour details for more information. For payment plans for Tours less than $500 per person, contact us at (304)906-1181.

Where are pick-up and drop-off locations?

Pick-up/Drop-off locations are usually at the Wal-Mart in Elkins, WV.  Other locations may be added and will be announced.o

Do you offer travel insurance?

We don’t offer Travel Insurance but strongly recommend it. We have partnered with Trawick International, who offers Travel Insurance. Visit here for more information.

Insurance is entirely separate from Almost Heaven Tours and costs additional.  You should have adequate travel, baggage, accident, cancellation, and sickness insurance. You must insure 100 % of the Tour or the insurance will be void. Make sure to read the policy thoroughly before purchasing.

What kinds of hotels will we stay in?

All About Destinations  takes pride in providing safe, quality accommodations for all programs.  Hotels are licensed by local authorities, inspected by All About Destinations staff or partners for cleanliness, quality, and location, and rated by Program Leaders on an ongoing basis.  All of our domestic hotels are nationally recognized chain hotels including Marriott, Hilton, Sheraton, Holiday Inn, and Hampton Inn.  For international travel, All About Destinations generally uses centrally located 3- and 4-star hotels that have excellent access to sites and transportation.


Can I get a copy of the tour itinerary?

Absolutely! Tour Itineraries are available for download in the specific Tour details sections of our website. The Tour Guide will also have printed copies of the Tour Itinerary available the day of the Tour. If you would like to receive a printed copy via mail ahead of the trip, contact us at (304)906-1181. 


Can handicapped participants go on the tour?

Yes.  All About Destinations welcomes handicapped participants and makes every effort to accommodate the student’s needs. Middle and High School students should ask the teacher leading their program to contact All About Destinations directly regarding any special needs so we may take care of the necessary arrangements.  Please note that there may be some activities in which a traveler is unable to participate.  All About Destinations will be happy to work with anyone who has mobility or other issues to try to make it possible for them to participate.  Additionally, we recommend that students with special needs investigate their destination(s) to make sure any special care would be available.


What kind of transportation will we use?

You will travel by either airplane or motorcoach, depending on how far your hometown is from your destination.  A comfortable, air-conditioned, quality motorcoach will be used to take your group to the various sites and activities in your destination city.  In some cities, you will walk or take public transportation to many of the sites, when convenient.


When does boarding begin?

Boarding begins up to 15 minutes before departure time.  If you are not there at the departure time, we reserve the right to offer your seat to another passenger and/or depart without you. The amount you paid will not be refunded. 


How does seating work on a motorcoach?

We don't assign seat numbers, so you can take any available seat on the bus. However, upon request we do reserve the front row seats for customers with disabilities.


Can I leave personal items on the motorcoach during the tour?

Yes, you may leave items on the motor coach while on a tour at your own discretion. Almost Heaven Tours is not responsible for stolen or lost items. 


How often does the motorcoach stop?

Number and duration of stops depend on the length and type of Tour, but we typically do a rest stop every 2-3 hours. The driver and Tour Director are authorized to add a stop at any time by their sole discretion. Also note the Motor Coach does have a bathroom. 


What can I bring on the motorcoach?

Each passenger is allowed one carry-on bag on board as long as it fits in the shared overhead compartment and one cooler to be stored under the bus. For multi day Tours each passenger is also allowed one suitcase to be stored under the bus. We recommend bringing a pillow, blanket, and phone charger, since the motor coach has power outlets. You are also welcome to bring snacks. If you are sensitive to noise or lighting, we suggest you bring earplugs and a sleep mask. 


What happens if the tour is delayed or disrupted?

We do our best to ensure the Tours go as planned but circumstances out of our control may arise that could cause a delay in our arrival time or our return home. Almost Heaven Tours cannot be held responsible for any consequential losses or damages.


What is the role of the Tour Manager?

All of our standard touring programs include a Tour Manager who will accompany your group 24 hours a day—from your group's arrival until your departure. The services of our Tour Managers are exclusive to each group—they stay in the same hotels as you, eat dinner with you, and are available to help with planning of evening activities, if desired.  Their job is to attend to your group’s needs at all times.  In all our destinations, we choose guides who are qualified to meet the unique needs of each particular group.  We take great pride in matching guides to groups based on age, gender, or sporting experience.


What will our Tour Manager be like?

All About Destinations Tour Managers  are often the highlight of the trip!  Our tour managers are trained by All About Destinations and certified before escorting a group.  Many have other careers that allow them to present interdisciplinary approaches to subject material and to make connections that extend beyond traditional classroom instruction.  They include educators, scientists, writers, artists, teachers, singers, musicians, art historians, translators, and more.  They all have fascinating stories and are collectively multilingual, college-educated, well-traveled, passionate about the destinations in which they work, and enthusiastic about working with young people.  In specific destinations, we hire licensed/certified local guides.


What sites will we see?

You can see your complete itinerary on your trip portal (you must be logged in to view this information). Can’t find your portal? Go to log-in and set up an account.

What is your COVID-19 policy?

All About Destinations (AAD) follows the guidelines put in place by the Centers for Disease Control and Prevention (CDC) and we ask that our travelers do as well.  AAD will not ask for your vaccination status or require you to show proof. However, note that some of our travel destinations do require vaccination and or the use of face masks, so please do your own research. Feel free to ask us and we will gladly share the information we have at the time of booking. Keep watch for any new updates due to ever-changing requirements. 

AAD cannot prevent you or your group from becoming exposed to, contracting, or spreading COVID-19 while traveling with All About Destinations. We do everything possible to keep the motor coach cleaned & sanitized during & in-between times of travel as recommended by the CDC.


Will my group travel with other groups?

Each of our tours is customized for your group only.  You will not be traveling with any other schools or groups.

What about the safety and security of my guests?

The safety and well-being of our travelers is our top priority.  AAD only uses transportation, accommodations and venues that are popular with tourist groups and deemed safe by local authorities.



What is cancellation policy, terms and conditions?

Bookings for Tours are non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount you paid will not be refunded. Tours require a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.  Please refer to our "Terms and Conditions" page (under "About Us" for more detailed information.


Do you offer gift cards?

Yes! You can purchase them here or feel free to contact us via message or phone at (304)906-1181 for more information.


How do you handle dietary restrictions?

We try to provide as many options for your group as possible. Many of our venues offer gluten and dairy free options as well as accommodate any allergies. Upon registration, each participant is required to fill out any dietary restrictions they may have.


What forms of payment do you except?

All About Destinations accepts a variety of payment methods directly through our online booking; you can call to make a payment using any major debit or credit card; or mail a check to 16290 Seneca Trail, Huttonsville, WV 26273.

Do you offer support while we are on tour?

Yes!  We provide 24/7 support. You can reach us at any time by calling 843-469-4458.




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